Orders

All jewellery is designed and handmade by Jay in her studio. This also means that each piece is unique in make, so just keep in mind when ordering that no product will be exactly the same as the photo - it will have its own personality. All silver jewellery is 925 sterling silver, and all yellow gold is solid 9ct. Any other metals or materials will be specified in the description.

Jay makes to each order, allowing for size and individual needs. If the item is in stock, she will ship it out within 2 days. If not, allow about 10 business days for Jay to make your order. This can fluctuate depending on her work load at the time, although she will always contact you confirming the details once you order or enquire. 

When ordering rings, please be sure to state your ring size in the notes section at checkout.
All items are sent via Australia Post Express post with tracking. There is a basic $10 flat rate for shipping. Please see the Australia Post website for an estimate on arrival. 

Any questions relating to products and commissions, don't hesitate to contact Jay via email - jayfrancisjewellery@gmail.com. She would love to help answer your question, or even just have a friendly chat. You can also find her on instagram - jayfrancisjewellery - for more photos of her work and to stay updated with the latest news.